What are your terms of service?
Please read our Terms of Service Online Poker
Having trouble downloading, installing, or using software?
Depending on your problems, you can find your answer in FAQs. (Guide them to the Frequently Asked Questions page of the software) If the information provided does not help you resolve your issue, please contact support and one of our technical experts will assist you further.
I want to use different names. Can I have more than one account?
No, only one Pokerika account is allowed per person. Closing your account and opening another account is not allowed. After creating an account, your Pokerika ID cannot be changed.
Lost my Password? what do I do now?
You can manually reset your password with going on the desktop client software home page, by clicking “Login” and then “Forgot Password”. On the mobile you can simply tap “Enter your password” on the login screen. Enter your information and the confirmation link will be sent to your registered email address. If you receive an error message, please contact our support with your full name and email address as well as your Pokerika ID and we will help you get back in the game. You should always send us your e-mail address registered and verified in Pokerika account. This allows us to access your account information and provide you with the most accurate response.
What can I do to keep my account secure?
Your primary responsibility is your password protection. It’s important not to share your account information with anyone. We will never ask you to send us your password. The only place you need to use it is when logging into your account. What we recommend to all our players is to change your password regularly.
I don’t receive any mail in my inbox?
This may be due to our email being delivered to your spam box. If this is the case, you may have problems adding us to the list of secure senders in your email software or marking us as “spam”. You can easily modify that.
Can I change the software language?
Yes, we currently offer Brazilian, English , Vietnamese and Farsi platforms. More languages will be introduced in the future.
If you want to change your language on the desktop client, go to the upper left corner and enter the “Settings” wheel. Navigate and choose your language.
Do you have software for Mac?
Yes, you can download our Mac client here.
What happens if I get out of hand?
It sometimes happens that for reasons beyond our control of our players, they are unable to act on their poker table in a timely manner. A player in a cash game has a set time to play. It is alerted when the operation is almost over. If it is disconnected and the player returns a few seconds to play before the time expires. If a player fails to operate during a specified time, the system automatically folds. The important thing is that most of the matches do not take up extra time due to disconnection. For more details on how to disconnect in the tournament, please see our Poker Rules page (link to this one-time page)
What happens if the system crashes in the middle of the game?
All transactions, including winning and losing pots, will be sent to your Pokrika account upon completion. In the unlikely event that the server fails to prevent it from being accessed, the running hand at each table (matches and cash games) will be restored by returning to these hands as if this had not been the case. The number of chips per player resets at the beginning of the hand.
The poker game I wish to join is full, what should I do?
If a poker game is full, you can put your name on the waiting list for that game. When a seat in that game becomes available, the first person on the waiting list will have to option to take the open seat or refuse to take it. Which results in the next player on the waiting list to get those options.
Another option you have is to take a seat at an empty table of that limit and game. Often this will motivate other players to join and fill up the table quickly.
What is the minimum buy-in?
For No Limit and Pot Limit poker games, we offer different buy-in amounts for different tables. Standard tables have a maximum buy-in of 200 big blinds and a minimum buy in of 30, or 40 big blinds. All games are played table stakes. Only funds that you have brought to the table before a hand begins can be wagered in that hand.
What is a buy-in obligation?
The buy-in obligation feature enforces a higher minimum buy-in at ring game and Zoom tables under very rare circumstances, and will only ever impact a small percentage of players who frequently:
- Buy in for less than the maximum allowed buy-in
- Play some hands
- Leave the table with a larger stack than they originally brought to the table
- Sit down at a similar table with a smaller stack size than they had when they left their prior table
Players who repeat this behavior at similar table types more than eight times in a 20-hour period will be required to buy in for a higher minimum (generally the stack size they had previously left a table with) when sitting at certain tables. They will not be impacted in any other way.
This is no way restricts players from buying in for the minimum buy-in on as many tables as they wish when they have no active obligations. The obligations will also never require you to buy in for more than the default maximum buy-in for the table you are joining.
Zoom obligations work in much the same fashion as obligations at our normal ring games, except the limit is four obligations in 20 hours rather than eight. However, when your minimum buy-in is modified by an obligation for a Zoom pool, you will only be allowed to buy in to one entry at a time, so as to not restrict your buy-ins more than necessary. As long as you buy-in one entry at a time, you will be able to buy-in as many times as you normally would.
While most players will never be directly affected by buy-in obligations, this feature aims to decrease table breaking and seating ‘meta games’, as well as to discourage players from moving too many times. This allows players to focus on playing poker, rather than on continuously finding new tables to play.
What is ‘Rake’? How much rake is charged in the poker games?
In our poker games you never play against the house, you only play against other players. We receive compensation by taking ‘rake’, a small amount from each cash game pot. The rake charged at our games is 3%. In tournaments there is no such thing as ‘per hand’ rake; there is only an initial fee to enter. Some tournaments may not charge a fee or rake.
Therefore, our commission’ is the net of the following:
- An initial charge to withhold an amount of Rake from the pot in cash games
- An initial charge to withhold part of the buy-in from the cash tournament prize pool. The amount will vary per tournament as is clearly indicated in the buy-in details for each tournament.
- Amounts added by PokerStars to tournament prize pools representing a rebate of the initial charges as noted in (a) and (b) above.
- Cash amounts credited to player accounts representing rebates on the initial amounts withheld from cash games and cash tournament as noted in (a) and (b) above. The type and amount of the rebates may be updated or varied from time to time and the rebates are subject to specific terms and conditions. From time to time we may also offer other type of rebates.
How do I know how much money is in the pot?
At any of our tables, the full amount of the pot, including all current bets, is always displayed numerically above the dealt hand. Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot’s total value.
Does the software allow me to muck a winning poker hand?
No, it doesn’t. If you play your hand to the showdown while holding the winning hand, it will always automatically be shown. This feature protects from accidentally mucking a winner.
How can I see my Hand History?
On our desktop client you can see your Hand History when you access the Settings wheel at the top right Corner and select Hand History. Your last hands will be shown there and you will have the option to search past hands by their Hand ID. Each hand you play on the platform will have a hand number which is displayed. Take note of this Hand ID so you can search for it again later in time. If you click the Hand ID at the table when playing it will open Your Hand History too.
On our Mobile client you can see your Hand History by tapping the Hand ID next to the star at the Bottom right corner. This will open you Hand History and allows you to scroll through all your hands played. You will also have the option to search for any Hand played by typing in the Hand ID in the search bar. You can see the Last Hand played by tapping the star at the bottom left corner.
Sometimes I see a green Box next to some players names? What is this?
This indicates that you have made a note about this player in the past, and it is stored for your viewing.
Can I play at the same table as my friend?
Yes. Playing against friends, relatives and acquaintances can be a fun thing to do so we are happy to allow this.However, when you do so, you are expected to play just as competitively against your friend as you would against any other player, and you must not share any information about the cards that you hold with them or make any playing agreements in secret (doing so is collusion, which is strictly prohibited).
If you have an agreement to share a bankroll, stake, or split profits with your friend, then in the interest of game integrity you must not play at the same cash game table or in the same Sit & Go tournament.
Players who live in the same household, whatever their relationship, must not play at the same cash game table or in the same Sit & Go tournament. In some cases, this restriction will be imposed automatically by the game software.
What is the difference between No Limit, Pot Limit and Fixed limit poker?
The betting structure for a particular game sets the limits for how much you are allowed to bet each time it’s your turn to act, and in the case of the CAP games, how much you can bet in total on each hand.
In poker games with a no limit betting structure, each player can bet or raise by any amount up to and including their full stack (the total number of chips they possess at any given time) in any betting round, whenever it is their turn to act. In poker games with a pot limit betting structure, each player can bet or raise by any amount up to and including the size of the total pot at that time. In poker games with a fixed limit betting structure, each player can choose to call, bet or raise, but only by a fixed amount. The fixed amount for any given betting round is set in advance, and can be found below.
In No Limit and Pot Limit games, the minimum bet will be equal to the big blind. However, our games treat the big blind as a raise of the small blind. That means that pre-flop, any raise in an unopened pot that is equal to or greater than the small blind reopens the action.
What is a CAP game? (Don’t have them right now)
CAP games limit the amount each player can win. Upon reaching this limit, the player will deal with everything. The betting cap is the same for each player, so all players who start with stack sizes equal to or larger than the cap size. after betting the same amount. Players who start off with a smaller stack size than the cap will be treated when they get their whole stack.
Are there any rules I need to know about “sitting” in cash games?
In general, players are expected to sit for the game. There are two chair attempts at each table without a game in each six-hour period. At tables with more than two seats:
– Acceptable seats are accepted but sometimes in some situations, such as sitting down to start a new round game but wanting to play from the top, you may be rejected.
– Standing by a desk (especially an activist) is unacceptable to expect to enter or sit on one of the few preferred opponents.
– In general, players are expected to accept action much more than just to accept. Failure to comply with these rules following warnings may result in the suspension of games privileges temporarily or permanently.
Can I use low stocks to show other higher stocks?
All poker games, including games played on the Home Games platform, must be played for real and promotional stake. It is against the law to use play money or low stakes to show other stocks.
What are the chat rules?
Where available, you can use live chat or voice chat. We do not seriously control the chat and you are playing at the tables at your own risk enabled chat. Specific forms and chat topics are not allowed. Players engaged in offensive chat are subject to chat alerts or suspended their chat privileges or any other penalties permitted by law and / or our Terms of Service. The use of the chat table feature must be at the player’s discretion and subject to our chat rules and user agreement.
Additionally, you may not make any comments on chat that may affect the playing of any hands or matches, even if you are a watcher. There are two exceptions to this rule:
In upward cash games (all players are equal or two-player hand) two involved players may talk about hand.
In the leading tournaments (everyone else has been eliminated or the two-player tournament has started), the two players involved may wish to speak to each other.
What should I do if the chat feature is misused?
We do not actively monitor chat in the tables, however we can review chat reports after this fact. Alerts or suspensions of chat privileges for a period of time may be issued in violation of the chat policy.
To report chat problems from the table, please contact our support (email support) We encourage players to help us and to be be our eyes and ears. Collaboration with our players is an important part of making our tables a fun experience for everyone. Please do not participate in retaliation. Because this will probably cause both users to be suspended from the chat.
How do I upload an image to my profile?
When you open the settings wheel in the desktop lobby, you can upload an image when by clicking the icon in the upper right corner. Blurry or inappropriate images are not allowed and images should not contain a URL. Therefore, images are subject to review and may not appear in your account for several days after submission.
Can I change my profile picture? I don’t like my current one.
Yes, you may change your profile image by going to the options menu in the upper right corner and clicking the image at the top of the desktop client. However, you can not change your custom photo over and over again, so we recommend that you carefully choose a photo as a new image.
How do you ensure the integrity of your games?
We prioritize the security of our games and use state-of-the-art technology to protect the integrity of our games.
Collusion chips are strictly forbidden, and any player participating in any kind of bank subscription agreement may not play at the same cash games table or in the same Sit & Go matches. Unfair play, such as collusion, abuse of multiple accounts, and use of banned programs may be penalized. These penalties may include warnings, restrictions on playing with other players, confiscating your funds and closing your pokerika account.
We maintain a list of banned software programs and services on the Third Party Tools and Services FAQ page. While working with the client you may not use any of the apps or services listed on the “banned” list. This list is not fixed and we reserve the right to add or modify it at any time. We will work to detect and prevent all forms of fraud, which may include reviewing your account, hand history, and programs running concurrently with our software. If we believe that a user is involved in a game or attempting to play an unfair game, including without limitation, participating in any of the activities listed above or any other game, we have the right to do so as we see fit. It is convenient. , As described in our Terms of Service. Please refer to our security page for more information. If you have further questions, please contact us
Do you use home or robot players?
We do not use home-made players and robots. We do not hire anyone to play on our site.
Are your employees allowed to play on your site?
No. Any employee or contractor with access to inside information (player records, secret card history, etc.) may not play on our site. This is to prevent possible misuse of inside information. In fact, immediate relatives of such people may not play on our site either.
Where can I view upcoming poker tournaments?
You may view upcoming poker tournaments by selecting ‘Tournaments’ in the main lobby. You will see all poker tournaments in progress (‘Running’ or ‘Late Reg.’), recently completed poker tournaments (‘Completed’), and poker tournaments which begin soon (‘Registering’ or ‘Announced’). For more information on any tourney, simply click on it.